Digital Account Manager (Temp position)

True Digital Communications is looking for temporary support on our Account Service team beginning mid-August and extending through December 2020. Account Service Managers play an essential role on our team, serving as the conduit between the True team and our clients. They foster positive experiences for our clients through active listening, creative problem-solving, detailed project management, effective communications and a focus on driving results and helping our clients achieve their business goals.


  • Ongoing client relationship management on assigned accounts
  • Develop working understanding of each client’s industry, business, brands and products, target markets, marketing challenges and goals
  • Lead strategic discussions and planning efforts across internal and external teams aimed at understanding our clients’ business challenges and delivering smart, creative solutions to help our clients achieve their goals
  • Ongoing project management on assigned accounts including establishing and clearly communicating objectives, tactics, scope, deliverables, timelines and status updates for client retainers and projects
  • Effective management of project timelines and budgets, working closely with Accounting to review monthly client billings and future revenue projections
  • Work collaboratively with internal teams to identify new opportunities for our existing clients
  • Support new business efforts through participating in strategic discussions, brainstorming and development of SOWs for existing clients and new prospects
  • Assist in the delivery of monthly reporting
  • Identify and evaluate industry trends, competitive market dynamics and best practices that we should be staying abreast of in order to continue to deliver value and insights to our clients
  • Additional responsibilities may be added based on the experience and skill-set of the employee in the role

Professional Competencies

  • Excellent oral & written communication skills with an ability to articulate creative concepts and rationale to team members, stakeholders and clients; strong interpersonal skills
  • Detail-oriented with great organizational and time management skills; ability to actively and effectively manage timelines, budgets and deliverables of multiple projects simultaneously and to communicate project status to internal and external stakeholders
  • Ability to drive marketing strategy discussions with internal and external parties, to understand complex business marketing issues and how to leverage digital marketing tactics and channels to achieve the client’s objectives
  • Ability to adapt to continually changing priorities and aggressive project timelines; ability to problem-solve
  • Positive attitude and team-spirit
  • Ability to work efficiently and independently


  • Bachelor’s degree in PR, communications, marketing, advertising (or related field)
  • Qualified candidates will generally have a minimum of 5 years of hands-on account management experience in marketing communications and digital strategy in an agency environment
  • Solid grasp of digital marketing principles and understanding of integrated marketing and the shift in the buyer’s journey
  • Experience with B2B marketing and familiarity with marketing funnels and lead conversion goals within the B2B environment
  • Building products industry / category experience preferred
  • Proficient in Microsoft Office Suite (Word, Excel and Powerpoint)

Candidates will need to forward a resume and personalized cover note to Leah Mussay at A short list of finalists will be selected for an in-person interview.