Business leaders are more concerned— and less confident — with their ability to satisfy customer needs, according to the Worldcom 2019 Confidence Index Report.
The Gallup Organization for years has said that engaged employees are more productive, more loyal to and advocate more effectively for their organizations than
In the midst of all the other news, you might have missed the report from the global public relations consortium, Worldcom, releasing the results of its confide
There’s something about mergers and acquisitions that seems to bring out the hand-wringers. So much potential disaster, so little real guidance. Why is that?
It may be a cliché to say that organizations don’t value internal communication as much as they do external. In the U.S., at least, it’s mostly true, and that’s
Every manager encounters a thousand communication opportunities every day. It’s a metaphorical statement, but you catch the drift. A thousand chances to add va
When you’ve worked most of your life in big companies, as I have, it’s easy to forget that major change is a huge employee issue regardless of the size of compa
It’s become a cliche, you know. Overworked employees who can’t keep up with all the information they need to consume to be effective, despite (or because of) e-
It’s an axiom that the Human Resources and Public Relations teams often don’t get along, though as with the IT crew, we should be fast friends and excellent par
Our friend Google defines leading as a physical act, as in leading an animal, or as a demonstration — showing someone the way. Business management started with
There’s something about mergers and acquisitions that seems to bring out the hand-wringers. So much potential disaster, so little real guidance. Why is that?On
Measurement for its own sake is a waste of everyone’s time and money. It’s got to be in service of a strategy.You might say that the foregoing statement is a ca
