Privacy Policy

True Digital Communications provides this website for use by its clients and visitors. We understand that you value your personal privacy, and accordingly provide the information contained in this Privacy Policy to ensure you understand our practices and procedures, including what personally identifiable and non-personally identifiable information we may collect and/or share with third parties, how we collect and use that personally identifiable information, and how you may control your personally identifiable information.

By using our website you agree to the terms of this Privacy Policy. Any dispute that may arise over privacy will be subject to this Privacy Policy and applicable laws and regulations. This Privacy Policy applies only to this website located at truedigitalcom.com, and not to any other website or service.

Security

We are committed to providing appropriate security measures to ensure the protection of your data.  As such, we take reasonable steps to do so, including internally maintaining technical and organizational systems, which help safeguard and secure the information we collect, prevent unauthorized access, protect data integrity and accuracy, and confirm the proper use of information. Where we use third-parties to process or store your data, we choose providers that also have thorough privacy policies in place and that provide at least as as much assurance and compliance as we do. Nevertheless, due to the inherent risk involved in the use of the internet, we cannot guarantee nor provide any assurances that True will be able to prevent unauthorized access by third parties to our information systems (e.g. as access by hackers to our website, servers, etc.).

Unauthorized Access

While our goal is to make access and use of this website safe and secure, we cannot and do not represent, guarantee, or warrant that this website is or will be free of viruses or other harmful components, nor can we represent, guarantee, or warrant absolute security for information within this website, our system, and related data storage. You should always use commercially recognized software to detect and disinfect viruses and other harmful components from any download. By using this website you agree that we are not be responsible for unauthorized access to or use of such information by hackers or others who have obtained access through illegal, unauthorized, or unintended means.

To the extent that we experience any unauthorized access of our systems or other breach of our data, we will notify the appropriate authorities as required by applicable laws and regulations.

Personally Identifiable Information – Collection and Use by True

We may collect, store, and share personally identifiable information about you that you voluntarily submit to us. Personally identifiable information may include your name, email address, phone number, physical address, company name, and other similar information that may specifically identify you. This includes any information submitted to us through our contact form on our home page, the forms on our “Join Our Team” page, or any other forms used to contact us, download information, otherwise subscribe to our services, etc. We may also collect general, internet-user information that uniquely identifies the user, such as your IP address or other information that identifies the computer, mobile device, tablet, or other device you use to access this website.

We do not rent, sell, or share personally identifiable information with non-affiliated companies or individuals except to provide products or services you have requested, when we have your permission or authorization, or under the following circumstances:

Where allowed by law, we may provide information to trusted companies or individuals who work on behalf of or with True under confidentiality agreements, business engagement agreements, or other similar contracts. These companies and individuals may use your personal information to help True achieve its business goals, communicate with you, ensure this website remains functional and operational, etc. As such, we generally strive to ensure such other companies or individuals provide the same measure of safety and protection as True.

We also may access and/or disclose any information, including personally identifiable information, as required by courts, administrative agencies, or otherwise required by law, and to the extent necessary to permit us to investigate suspected fraud, harassment, or other violations of any law, rule, or regulation, the rules or policies of this website, the rights of third parties, or to investigate any suspected conduct which True deems improper.

Finally, we may transfer any information, including personally identifiable information, to our successors in business and/or purchasers of website assets.

To the extent that this website contains links to websites maintained by third parties, the privacy practices of those third parties will govern the use of your information. True is not responsible for the privacy practices of third parties. As of the effective date of this Policy, we use the following third-parties to host or otherwise process the data collected by us:

Act-On

  • Used for marketing automation, including email communications, lead scoring, reporting and other marketing functions.
  • https://www.act-on.com/terms-of-service/
  • https://www.act-on.com/privacy-policy/
  • https://www.act-on.com/master-services-agreement/

Choozle

Google Analytics Suite

Google Suite (G Suite)

Gravity Forms

Pipedrive

QuickBooks Online

Expensify

Samepage

Survey Monkey

Control of Personally Identifiable Information

Please contact csimiele@TrueDigitalCom.com to inquire about these and other data concerns.

In the course of our services or as you otherwise submit to us through our website, we may collect personally identifiable information about you.  We are committed to ensuring the privacy and protection of your personally identifiable information, and to ensuring that control over your personal data remains in your hands. As such you may request that we:

  • Explain to you the manner in which we use your personal information
  • Provide a copy of any information we have collected about your or that you have provided to us
  • Request that we delete any your personal information
  • Request that we correct or otherwise amend your personal information
  • Stop contacting you (such as via newsletters, emails, etc.) using such information

To the extent that you have previously consented to our processing of your personal information, you may later withdraw that consent. We will also not retain your data for any longer than is reasonably necessary to achieve the purposes for which it was provided, will periodically erase old data in accordance with our data retention schedule, and in no case will we retain your data for an unreasonable period of time.

If you have provided us with your information by submitting such information on our website, we will distribute an email to you once per year, to confirm that you would still prefer to receive communications from us.  That email will also provide you with an opportunity to remove your information from our systems, or you may do so at any time here. We will also remove your information from our systems if you have become inactive (e.g. you do not open an email, submit a form, or engage with us in any other way)  for a period of three years.

If you provided us your personal information through one of the forms on our website, we will generally only use that information with your explicit consent and in furtherance of our legitimate interests, which include sending you responsible marketing of and communications about our services, assessing your inquiry to be a member of our team, and ensuring that your data and our systems are secure.

If you provided us your personal information in connection with a contract for our services, we will use that information to provide you services under that contract and in accordance with the terms of that contract. The purposes for which we will use your data under any contract will be further detailed in the terms of that contract.  We may also continue to use that information in furtherance of our legitimate interests, which include sending you responsible marketing of and communications about our services and ensuring that your data and our systems are secure. You may of course request that we cease using your data in any manner at any time.

To make any of the above requests, or to obtain additional information, please send us a communication marked “Privacy – Personally Identifiable Information” to csimiele@TrueDigitalCom.com.

Note, we are not responsible for removing information, including personally identifiable information, from third party systems, lists, databases, etc., of any kind, if that information has already been shared with such third parties as permitted by this Privacy Policy.

Finally, in accordance with our routine business practice and record keeping, we may delete certain records that contain personally identifiable information you have submitted to us. We are under no obligation to store such personally identifiable information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personally identifiable information.

Agreement to Share Personally Identifiable Information with Third Parties

While using this website, you may choose to receive information such as marketing, advertising, or promotional offers, or you may otherwise consent to us sharing your information with a third party. If you agree to share your personally identifiable information with a third party, your personally identifiable information will be disclosed to the third party and the personally identifiable information you provide will also be subject to the privacy policy and business practices of that third party.

Protection of Children

This website is not intended for users under the age of 13, and we have no intention of collecting, and do not knowingly collect, personally identifiable information from children under the age of 13. Persons under the age of 18 who access this website should consult with their parent or guardian about the use of this website. If a parent or guardian discovers that a child has provided us with personally identifiable information, that child’s parent or guardian should contact us immediately at csimiele@TrueDigitalCom.com with a request marked “Privacy – Underage Use of Website” if you wish for us to delete any information submitted by the child from our system. True will use reasonable efforts to delete this personally identifiable information.

Non-Personally Identifiable Information – Collection and Use by True

We may also collect and store non-personally identifiable information from our website users, which includes aggregate or anonymous information about user contact with and use of this website, through the use of cookies, pixel tags, clear gifs, etc. Examples of this type of non-personally identifiable information include which internet browser is being used to access this website, the type of computer operating and/or mobile application system or software and peripherals users are utilizing, how many users in a particular state visit this website on any particular day, whether and how users search for, find, or link to this website, time spent on and navigation of this website, etc.

Some of our advertisers and their providers may also set cookies when you click their banners. Any cookies received with banner ads are collected by those advertisers and their ad service providers. The advertiser’s privacy policy and, if applicable, that of its service provider govern the use of this information. We are not responsible for the privacy practices of such advertisers or ad service providers.

Note, if you have disabled cookies or refuse to accept cookies, some features of this website may not be accessible.

Jurisdiction

We operate this website in the United States and in accordance with the laws, rules, and regulations of the United States. You acknowledge and permit that information we collect may be transferred to and processed in the United States if you are accessing this website outside of the United States. By using this website, including providing True with any information, and unless otherwise prohibited by law or regulation, you (a) acknowledge that this website is subject to the laws, rules, and regulations of the United States, (b) consent to the collection, processing, maintenance, and transfer of such information in and to the United States and other applicable territories.

European Union Users

Under the EU General Data Protection Regulation (“GDPR”), We may be acting as a data controller in conjunction with services provided to you. To the extent that we act as a data controller, we will only use any personally identifiable information (or “data”) provided by you (1) to the extent that you have consented to such use, (2) to perform services under any contract we have with you or otherwise requested by you, (3) to meet our obligations under the GDPR, or (4) in accordance with our legitimate interests in the operation of our business, including

In some instances, we may also be acting as a data processor in conjunction with data you provide to us as a data controller.  To the extent that we act as a data processor, this document, along with any other contract between us, constitutes the contract between us. We will only process the data you provide to us as a controller based on your instructions and with the goal of keeping the data subject’s data secure and private.

In addition, we will only transfer your data to our U.S. location or other third-party processors outside the EU to the extent such transfer is allowed under the GDPR, and in accordance with its provisions. You can find a list of the third-parties we use to process such information above, along with links to our contractual privacy agreements with those third-parties.

While we strive to provide all individuals and entities on whom we possess data with the highest possible degree of control over their data, you may have additional data protection rights under the GDPR that are not specifically listed here.  You may also have the right to lodge a complaint with an appropriate supervisory authority, should you believe that we are not collecting or storing your data in a manner compliant with the GDPR.

If you desire information about your own personally identifiable data, such as the specific uses for which we store it or what data we store you may request such information from us at csimiele@TrueDigitalCom.com.

Consent to Updated Privacy Policies

Please note, we may change information on this website and/or this Privacy Policy, at any time without notice to you, and any changes will be effective immediately upon the posting of the revised Privacy Policy on this website.

Contact Us

If you have any questions about this Privacy Policy or your dealings with True Digital Communications, including use of this website, you can contact us at csimiele@TrueDigitalCom.com.

If you wish to contact us by mail, our address is:

True Digital Communications
26901 Cannon Rd
Suite #200
Bedford Heights, OH 44146

Effective Date

This Privacy Policy was last updated on May  25, 2018.