Media & PR Strategy

Building Credibility During a Global Technology Crisis

Challenge

When the CrowdStrike outage disrupted life in July of 2024, True assisted FIT Technologies with leveraging media and PR strategies to position themselves as a trusted authority. By working with local media outlets and displaying their expertise, millions of viewers learned critical information—and heard the FIT name.

Opportunity

A worldwide IT crisis was unfolding, and FIT Technologies stepped up to support its community.

Approach

True recognized an opportunity for FIT to lead the conversation for the Cleveland community. We positioned Fred Franks, FIT’s CSO, as a trusted expert, securing interviews on three major news channels and reaching thousands of viewers. Beyond media outreach, we guided FIT’s communication efforts with strategic social media, email campaigns, and internal messaging, making sure their audience stayed informed and reinforcing their reputation as a trusted advisor during the crisis.

The Results:

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The Results:

The Proof’s in the Coverage
~40,000 viewers
on 3 major Cleveland news channels
Millions reached
through extended publication audiences
Increased brand credibility
reinforcing FIT’s position as an IT leader
Capabilities Utilized:
PR/Media Outreach
Crisis Communications
Email Marketing
Social Media

Challenge

Opportunity

Approach

The Results:

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Capabilities Utilized:
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